Our Privacy Policy

1. Information We Collect

Upon consent, we may collect the following types of personal information:

• Personal Details: Name, address, email, phone number.

• Payment Information: Credit/debit card details or other payment methods (processed securely by third-party providers).

• Order Information: Products ordered, preferences, and transaction history.

• Photographic Content: Images uploaded for printing or other services.

• Technical Data: IP address, browser type, and cookies.

  This information may also include details about your use of this website, including:

  • • Clicks

    • Internal links

    • Pages visited

    • Scrolling

    • Searches

    • Timestamps

  We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity in order to make improvements to our service.

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2. How We Use Your Information

‍ ‍ Sometimes we may use your personal data to:

• Process and fulfil your orders.

• Communicate with you regarding your purchases and customer service requests.

• Improve our website and services.

• Send promotional offers and updates (with your consent).

• Prevent fraudulent activities and ensure security.

3. Sharing Your Information

‍ ‍We do not sell or rent your personal data. However, we may share information to allow us to complete your order with:

• Service Providers: Payment processors, delivery services, and IT support providers.

• Legal Authorities: If required by law or to protect our legal rights.

• Website content: We occasionally may use photographs of items which have been framed with us. We will not display any personal information or images if this is the case. You can withdraw consent for this marketing communications.
  

4. Data Security

We implement strict security measures to protect your data from unauthorized access, alteration, or destruction. Payment transactions are encrypted, and access to personal data is restricted to authorized personnel only.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal data.

• Withdraw consent for marketing communications.

• Request data portability where applicable.

• Lodge a complaint with a data protection authority if you believe your rights have been violated.
  

6. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings.

For information about viewing the cookies on your device, visit The cookies Squarespace uses.

• These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

• The analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

In order for this site to run effectively, other Cookies could be used. They could be necessary, functional analytical or marketing Cookies and some may also be from third parties such as Google.

External sites might be linked to this site for social media marketing such as Meta.

You have the right under the GDPR, such as the right to access, correct, or delete their personal data. You can change or withdraw your consent on your site at any time.

7. Social Media and Blog commenting

This website includes commenting functionality on some pages, for example the blog page, which enables you to post a comment. This website collects personal information when you post a comment, including:

• Your name (which will be displayed as part of your posted comment)

• Your email address (optional, to let you know if someone replies to your comment)

• Your website URL (optional)

This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal information when you like a post to try to prevent the same person from liking the same post during the same visit, including:

• Information about your browser, network and device

• Details about the web page or content you shared or proposed to share

• Your IP address

8. Booking an appointment via this website

When you book an appointment via the website booking form, we collect personal information from you to complete the booking. We may collect information like your:

• Name

• Email address

• Phone number

• Details relating to your appointment (for example, who referred you)

• Files you uploaded

We provide this information to Squarespace and Calendry, our online scheduling service provider, so that they can provide online booking services to us.

‍9. Retention of Data

‍We retain personal data as long as necessary to fulfill our services and legal obligations. Once no longer required, we securely delete and dispose of data.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

The Barn, Weald Street, Bampton

Email: ellie@ejframing.co.uk

‍ We reserve the right to update this Privacy Policy periodically. Please review this page for any changes.

‍By using our services, you agree to the terms outlined in this Privacy Policy.

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